Important notice: Pets entering the Dempsey Store must wear a diaper and starting June 1st, diapers must be self provided or purchased at the store.
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Frequently Asked Questions

Faq
  • Visit the Singpet Club section on our website and choose from one of the available Singpet Club Membership plans that meet your requirements. Once purchased, you will start getting member price.
  • Please have sure you have purchased the Singpet Club membership. If you purchased the plan online, you should be able to get the membership instantly after logging into your account. If you purchased it by visiting the store, please wait for a period of 24 to 48 hours for your membership to get activated online.
  • We sincerely apologize for this. While most memberships will be activated automatically within 24 to 48 hours, sometimes it has to be done manually due to system issues. Please e-mail us at: customercare@singpet.com or by phone: (65) 65094625.
  • The premium membership gives you free delivery with no minimum spending or weight restrictions. We will deliver to you for free no matter how much you spend or how much your items weigh at any time!
Non-members & Singpet Club Standard Members
Delivery Fee  
Free Order total of $80 and total item weight less than 2 kg
  Order total of $200
$5 Order total below $80 and total item weight less than 2 kg
$10 Order total below $80 and total item weight greater than 2 kg
$20 Order total below $80 and total item weight greater than 2 kg
  Rush deliveries
  • Yes. While most of our pricing will be the same whether you buy online on our website or by visiting the store, there can be some deals exclusive to stores or to the website. For example, volume discounts are available exclusively for online deals and not in-store deals. In any case that you need to avail volume discounts but also intend to visit our store, then we recommend placing an order online & opting for a self-collection so you can enjoy the best of both worlds.
  • Pricing on marketplaces may vary for certain products depending on the exclusive shopping deals and promotions given by the marketplaces.
  • Yes, you can. However, do take note that there are certain products such as pet food and treats which cannot be shipped internationally due to custom restrictions in respective shipping countries.
  • Please take note that all sales on our website are final and there are no refunds or exchanges possible. If you intend to purchase something to stock up, make sure you inform us before you purchase about your expected expiry dates.