Important notice: Pets entering the Dempsey Store must wear a diaper and starting June 1st, diapers must be self provided or purchased at the store.

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1. About Us

  • This website is owned and operated by Singpet Pte Ltd.
  • If you need to contact us, please e-mail us at : customercare@singpet.com, or by phone : (65)6509-4625

 2. Ordering Goods

  • All Sales Final. No Returns or exchange. 

3. Payment

  • All prices shown on our website are inclusive of tax.
  • Payment for the goods and delivery can be made by any method shown on our website at the time you place your order.
  • Your order will be dispatched for delivery only when payment has been made and the funds are cleared.
  • All payments are made through third party payment transaction companies, we therefore do not have any access to your financial or bank details.

 4. Delivery Charges 

Local Singapore Delivery

NON-MEMBERS & SINGPET CLUB STANDARD MEMBERS

Delivery Fee
Free Order total of $80 and total item weight less than 2 kg
Order total of $200
$5 Order total below $80 and total item weight less than 2 kg
$20 Rush deliveries

SINGPET CLUB PREMIUM MEMBERS

Delivery Fee
Free No minimum spending and weight restrictions
$20 Rush deliveries

Overseas Delivery (Outside Singapore)

Delivery Fee
$5 Total item weight less than 2 kg
Please contact customer service for delivery arrangement Total item weight equals or greater than 2 kg
** We do not ship Pet Food outside of Singapore

 5. Delivery Time

Delivery Times
Singapore - Standard Up to 5 working days
Singapore - Rush Same day delivery if orders are placed before 2 PM (Monday to Friday excluding public holidays)
Next day delivery if orders are placed after 2 PM (Monday to Thursday) Following Monday or the day following public holiday if placed on a Friday or on a weekday preceding the public holiday after 2 PM
**Rush delivery is not available on Saturdays & Sundays
Australia
Canada
United States
United Kingdom		 Up to 15 working days
Rest of the World Up to 30 working days

 6. Self-Collection at Dempsey Store

Self-Collection at Dempsey Store
Collection Time Monday to Friday (Except Public Holidays) 9:00 AM to 6:00 PM
**We recommend calling our store before self-collecting to avoid disappointment of no stock at the time of collection (especially if collecting Pet Food, Treats or Supplements)
**Please bring a copy of your order

 7. Singpet Club Membership Terms & Conditions


 9. Returns and Cancellations

  • All sales are final. No returns or exchanges.

10. Privacy Policy

  • We will take all reasonable precautions to ensure the details of your order are secure. In any case that we are negligent, we will not be liable for any unauthorized access to information supplied by you.

11. Applicable Law

  • Your use of this site . is governed by, construed and enforced in accordance with the laws of Singapore. Disputes arising from your use of this site are exclusively subject to the jurisdiction of the courts of Singapore.