1. About Us
2. Ordering Goods
3. Payment
4. Delivery Charges
Local Singapore Delivery
NON-MEMBERS & SINGPET CLUB STANDARD MEMBERS
Delivery Fee | |
---|---|
Free | Order total of $80 and total item weight less than 2 kg |
Order total of $200 | |
$5 | Order total below $80 and total item weight less than 2 kg |
$20 | Rush deliveries |
SINGPET CLUB PREMIUM MEMBERS
Delivery Fee | |
---|---|
Free | No minimum spending and weight restrictions |
$20 | Rush deliveries |
Overseas Delivery (Outside Singapore)
Delivery Fee | |
---|---|
$5 | Total item weight less than 2 kg |
Please contact customer service for delivery arrangement | Total item weight equals or greater than 2 kg |
** We do not ship Pet Food outside of Singapore |
5. Delivery Time
Delivery Times | |
---|---|
Singapore - Standard | Up to 5 working days |
Singapore - Rush | Same day delivery if orders are placed before 2 PM (Monday to Friday excluding public holidays) |
Next day delivery if orders are placed after 2 PM (Monday to Thursday) Following Monday or the day following public holiday if placed on a Friday or on a weekday preceding the public holiday after 2 PM | |
**Rush delivery is not available on Saturdays & Sundays | |
Australia Canada United States United Kingdom |
Up to 15 working days |
Rest of the World | Up to 30 working days |
6. Self-Collection at Dempsey Store
Self-Collection at Dempsey Store | |
---|---|
Collection Time | Monday to Friday (Except Public Holidays) 9:00 AM to 6:00 PM |
**We recommend calling our store before self-collecting to avoid disappointment of no stock at the time of collection (especially if collecting Pet Food, Treats or Supplements) | |
**Please bring a copy of your order |
7. Singpet Club Membership Terms & Conditions
9. Returns and Cancellations
10. Privacy Policy
11. Applicable Law