OPERATIONS UPDATE

 

Your support means a lot to us and we are working hard to ensure your orders are shipped promptly.

Dear Members, 

We understand that during these challenging times, members have been concerned about the availability of pet supplies during the “Circuit Breaker” period. Good news, Pet Supplies industry has been considered Essential Services and we will continue to open to service you online as well as the retail store in Dempsey Hill.

First and foremost, please accept our sincere apologies if you are experiencing delays of your order shipments. Secondly, we wish to reiterate our commitment in ensuring that your orders are shipped promptly, that is, within 5 business days for local delivery in Singapore and up to 15 business days internationally, after the order and payment processes have been successfully completed. To know when your payment was successful, please check on your credit card charges to see if there has been any deduction from Singpet Pte. Ltd, and the date that your order appears in your online bank statement. This is the date that will be referred to as the “date of order completion”, and delivery will take place within the periods mentioned above. 

For the safety and well being of our customers and staff, we have imposed the following mandatory requirements for entering into our facilities:

1. You must sanitize your hands prior to entering our retail store and warehouse pickup location
2. Take a body temperature, and temperature exceeding 37.4C will be restricted to enter the facilities

• You must be a registered member with Singpet to enter the store, to pre-register please click here 

1. You must wear a self provided face mask
2. You must complete the log book with:
1. Your name
2. Phone number
3. Temperature reading

 

Effective today, we have adjusted the Singpet@Dempsey Retail Store hours as follows:

Business Hours

Sunday to Thursday:

9:00 a.m. – 7:00 p.m.

Friday and Saturday: 10:00 a.m. – 9:00 p.m.

General Hotline: +65 6509-4625

 

Contact Us:

Customer care Team: customercare@singpet.com

General Hotline: +65 6509-4625

Midview Warehouse Pickup: +65 6950-7204

Dempsey Store: +65 6950-7200

 

Retail Store Address:

8D Dempsey Road #01-01

Dempsey Hill, Singapore 249672

 

Warehouse / Fulfillment:

18 Sin Ming Road #01-16

Midview City, Singapore 573960